Done! provides training & consulting services designed to support your business by examining and advising how improvements may be made, principally by intensive and rapid team development.
CX 2020 – OUTSTANDING CUSTOMER SERVICE
Serving customers is the key to having a great business. Getting there takes every ounce of energy that you can muster. It starts from the top down, and from the inside out. It begins with having a clear identity and a unified dream; a team that shares the same values and then communicating that through the team by great training and first class practices. This in turn inspires great behavior in the company which generates a wonderful business environment where customers are delighted and repeatedly want to come back.
We have many different training tools to help enhance the growth and learning of your team. Our objective is to ensure 100% happiness of all your customers, 100% of the time. That’s what we consider to be
We customize each service for each client so that your mission and values are delivered through your team to every customer
We are here to serve you – No one can stop us!
CUSTOMER SERVICE CONSULTING
Done! have excellent credentials when it comes to operations consulting in customer service.
We work with your team to create excellent practices which become the foundation for every customer service interaction.
Sequences of Service are the base for each employees’ work and systematically filmed and delivered to every team member.
HUMAN RESOURCES & TALENT MANAGEMENT
The pillar of customer service is founded upon excellent recruitment and maintenance of top talent.
Our HR Consulting and Talent Management practices are geared towards ensuring a fair and equitable structure that is clear for every employee.
We create employee feedback loops and continual assessment processes that ensure the growth and development of each employee, inspiring a learning environment that positively impacts engagement at all levels.READ MORE
FINANCIAL MANAGEMENT PRACTICES
We audit, develop and assist in ensuring first class CFO standards are implemented in your operations
We advise on the best financial practices that ensure that no one person has too much power and we provide accountability through rigorous stress testing of the systems that we recommend.
Our approach includes a detailed analysis of existing processes through systems audits and provides reporting procedures that ensure the integrity of the operations.
Clarity in finance is of prime concern to business operators and we develop authority matrices that ensure that each person’s level of authority is established properly and protects an organization from malpractice.
PROCESSES, PROCEDURES AND SYSTEMS
Great systems run business, great people run the system
We develop systems, processes and procedures with a custom made approach to your operation’s needs.
Checklists, standard operating procedures and quality assurance are imperative in the establishment of professional operations.
Health, hygiene and product safety, as well as compliance with local regulations, are a fundamental element of creating measurable results.READ MORE
TRAINING NEEDS ASSESSMENT & CUSTOMIZED PROGRAMS
Ensuring that an operation has a comprehensive onboarding systemized process that provides quality results for every employee is paramount to making sure that every team member is familiarized with the business is fundamental to our approach.
Our team assess the existing practices and create solutions for your business that are digitized and can be delivered at the click of a button.
All manuals and standards are delivered to team members using Done! proprietary online training platform. It is created by us for you, so it is infinitely customizable to the needs of an individual operation. Simple and easy to use it provides consistency, repeatedly.READ MORE
BUSINESS MENTORING FOR OWNERS & SENIOR MANAGEMENT
Our One to One Business Mentoring solution is designed to provide support to Owners, Directors and General Managers.READ MORE